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Privacy Policy

Effective Date: December 2025

At Phoolbag, we respect your privacy. This policy outlines how we collect, use, and protect your information (and your recipient's information).

1. Information We Collect

We collect personal data when you place an order, sign up for a subscription, or contact support.

Sender Information
  • Name & Email Address
  • Billing Address
  • Payment History
Recipient Information
  • Name
  • Delivery Address
  • Phone Number (for coordination)

2. How We Use Your Information

  • Order Fulfillment: To process transactions and deliver fresh flowers to the correct address.
  • Communication: To send order confirmations, shipping updates, and (if opted in) promotional offers.
  • Legal Compliance: To comply with tax and accounting laws.

3. Data Sharing & Security

We do not sell your personal data. We only share necessary information with trusted third parties:

  • Payment Gateways: We use secure providers (e.g., Razorpay/Stripe) to process payments. We do not store your full card details.
  • Logistics Partners: Delivery agents receive only the Recipient Name, Address, and Phone Number required for delivery.

Data Retention: We retain your order information for 3-6 months for customer service purposes, or as required by tax laws.

4. Cookies

We use cookies to enhance your browsing experience (e.g., remembering your cart). You can disable cookies in your browser settings, but this may affect checkout functionality.

5. Contact Us

If you have questions about this policy or wish to request data deletion, please contact us at privacy@phoolbag.com.